crochet ouais

Returns

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To complete your return, we require a receipt or proof of purchase.

There are certain situations where only partial refunds are granted:

1. Product with obvious signs of use
2. Any item not in its original condition, is damaged or missing parts for reasons not due to our error
3. Any item that is returned more than 30 days after delivery

Refunds
Once your return is received and inspected, we will send you an email within to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 3-5 business days.

Late or missing refunds
If you haven’t received a refund yet, first check your bank account again. 
Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at hotbuyouts@outlook.com.

Clearance items
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at hotbuyouts@outlook.com – we will send you instructions indicating where you should return your items.

Refund / Exchange in store
An alternate solution to sending your items back to us is to visit the Home Essentials store closest to you to process your refund or exchange.

Shipping
To return your product, you should mail it to the return address provided in the email following your refund request.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

Shipping costs are non-refundable.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.